$300M Travel Management Company Goes Virtual in Response to Coronavirus
Friday, March 20th, 2020
As a precaution against the coronavirus COVID-19 outbreak, Duluth Travel (DTI) a full-service travel agency since 1993 located in Duluth, Georgia, has adopted a work-from-home policy starting March 17, 2020.
DTI's full staff, more than 60 employees, including the CEO of the company, will continue working remotely with the same capabilities as operating in the workplace. Business operating hours will remain the same from 9 a.m. to 6 p.m. The 24/7 customer assistance desk will also continue assisting the government accounts.
Duluth Travel's robust IT system and the latest technology allows employees to have the ability to support travelers remotely in order to ensure smooth operations with no interruptions. Managers and travel agents have been well trained to face any unforeseen circumstances to operate the business from home as usual, answering calls, emails, online requests, video conferences, and cell phone calls.
Remote employees have a clear understanding of the IT cybersecurity and communications protocols. "All of our employees are trained and equipped to work virtually. Our highly sophisticated computer network is designed to be both redundant and secure. We do not rely upon a physical location in order to serve our customers," said the Director of IT, Scott Mims.
To further demonstrate their dedication to security, Duluth Travel has implemented NIST 800-171 cybersecurity framework. "This type of framework ensures that we take the security of your data very seriously. At Duluth Travel we do not cut corners when it comes to technology," mentioned Mr. Mims.
During these challenging times, Duluth Travel's responsive team is working full time and offering 24/7 services to government, corporate and leisure travelers who need assistance in changing or canceling their travel plans.
"In my 24 years working in the travel industry, I have never seen a travel business closing their offices. I'm proud of my team and the capabilities we have as a company to provide customer service, no matter the circumstances. The safety of our employees and customers is our top priority," said Arthur Salus, CEO of Duluth Travel.
Duluth Travel's other division, Costa Rica Dream Adventures, a Tour Operator that sells Costa Rica vacation packages, is offering travel flexibility for all new bookings made before April 30, 2020. Change fees will be waived, and clients will have 12 months to travel from the date their vacation was booked.