Georgia Power Restores Power to 98+% of Customers Impacted by Winter Storm Helena

Staff Report From Georgia CEO

Monday, January 9th, 2017

Georgia Power has restored service to more than 67,000 customers, or more than 98 percent of all customers, impacted by Winter Storm Helena. The company was prepared for the storm and responded quickly and safely overnight with more than 1,200 personnel working to restore service and repair damage from ice covered trees and limbs falling on power lines.

As of 7 p.m. Saturday, there were approximately 100 individual cases of damage remaining and 1,500 customers without power statewide. Nearly half of the customers currently without power lost power after the storm as high winds and icy conditions continued to cause power outages throughout the day. The company estimates that nearly all customers currently impacted who can take service will have service restored by 10 p.m. tonight.

Georgia Power reminds customers that dangerous conditions exist following a storm. Never touch any downed or low-hanging wire, including telephone or TV wires that touch a power line. Never pull tree limbs off of power lines yourself or enter areas with debris or downed trees as downed power lines may be buried in wreckage.

Tools You Can Use

  • Outage Alerts: Subscribe to the free Georgia Power Outage Alert service to receive personalized notifications and updates via text message.

  • Outage & Storm Center: Available at, customers can visit this site to sign up for Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.

  • Outage Map: Housed within the Outage & Storm Center, Georgia Power's interactive Outage Map provides near real-time information, allowing users to see where outages are occurring across the state and track estimated restoration times. The company is also posting regular updates with localized estimated restoration times on the Outage Map.

  • Georgia Power Mobile App: Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.

  • @GeorgiaPower on Twitter: Follow @GeorgiaPower on Twitter for storm tips, outage updates, customer service and more.