As part of its commitment to providing natural gas customers with best-in-class service utilizing innovative technology, Atlanta Gas Light is enhancing its ability to quickly and directly reach customers by leveraging mobile phone technology.
 
Atlanta Gas Light is introducing “Keep Me Informed” or KMI, a new communications platform that proactively provides status updates to residential customers about their scheduled appointments through text messages. When scheduling certain types of service appointments, such as new service connections, Atlanta Gas Light customers will now be able to opt-in to receive text messages to keep them informed of the status of their appointment.
 
“As the technology available to us grows and evolves, we are continually assessing what we offer customers in order to deliver the best service possible,” said Bryan Batson, president of Atlanta Gas Light. “Keep Me Informed enables Atlanta Gas Light to provide our customers with the timely information they need to manage their busy days.”
 
Customers whose appointments are covered by KMI will receive a confirmation text after a new service connection appointment is scheduled and receive a reminder message the day before and the day of their scheduled appointment. The KMI system will also send a text alerting the customer that the technician is on the way. Once work is complete, customers will be notified through a final text, which will include a link for them to complete a customer satisfaction survey.
 
The KMI text messages are currently being used for new service appointments, with plans to expand the service to other appointment types in the near future. For more information on KMI, call our Customer Care Center at 1-800-427-5463.