Atlanta-based LogistiCare and Lyft Announce Nationwide Partnership

Staff Report From Metro Atlanta CEO

Wednesday, February 8th, 2017

LogistiCare, the nation's largest non-emergency medical transportation manager, and Lyft, announce a three-year nationwide partnership to improve transportation solutions for private, commercial and government assisted riders seeking healthcare appointments and social programs. 

The partnership enables collaboration in 31 of LogistiCare's states and the District of Columbia, and represents Lyft's most significant NEMT partnership. Lyft and LogistiCare have collaborated in a unique way – the companies have developed an integrated solution using both LogistiCare's proprietary platform and Lyft's API for a comprehensive solution to address riders' needs. 

With LogistiCare managing over 69 million non-emergency medical transportation trips for over 27 million riders per year, the partnership improves LogistiCare's current network capacity to ensure industry-leading NEMT services for its Commercial, Medicare and Medicaid plan members.  The partnership allows eligible riders to request on-demand services provided by Lyft through LogistiCare's Commercial, State and Managed Care Organization clients for a focused and appropriate segment of their population in real-time.  

"Having this additional flexible transportation option with Lyft is an effective, scalable way for us to ensure both improved cost effectiveness and on-demand service," said Albert Cortina, CEO of LogistiCare. "As the healthcare and social service industries continue to enhance their transportation benefit to encourage independent living and improve health outcomes, this ride-sharing solution can mirror what riders are already accessing for their own personal use. Finally, in our drive to set a new standard of transportation for the nation's poor and elderly, we've found a partner in Lyft whose integrity, compassion, embrace of innovation and commitment to the communities we serve matches our own."

"Transportation is a critical component of comprehensive access to healthcare and the issues surrounding it are complex," said John Zimmer, president and co-founder of Lyft. "We're working with LogistiCare to provide a powerful solution for this healthcare offering, which helps reduce isolation and empowers people with more reliable and affordable mobility."

LogistiCare manages trips through the industry's largest network of contracted transportation companies, mass transit partnerships, mileage reimbursement programs and independent driver networks. As these various programs are governed by different Federal, state, local regulatory authorities and commercial contractual arrangements, the partnership with Lyft will service members based on market and program-specific requirements tailored to the most appropriate credentialed level of NEMT services available.

The partnership is now available in over 276 cities in which Lyft and LogistiCare operate, and is subject to regulatory and client restrictions. Lyft and LogistiCare will continue to work together to create technology to increase on-time and on-demand performance, provide real time analytics, minimize cancellations and allow for the scale of services required for an effective, nationwide service.