Municipal Court of Atlanta Announces Leadership Transition
Thursday, August 31st, 2017
The Atlanta Municipal Court announced that Clerk Administrator Ryan Shepard will resign from the position on October 31, 2017. The Municipal Court of Atlanta expressed their appreciation for Mr. Shepard’s service and contributions over the years.
“For the last four years, Mr. Shepard has brought tremendous passion and skill to the City of Atlanta and I am grateful for his service. During his two years at the Municipal Court of Atlanta, our organization experienced significant gains in customer service, efficiency, employee morale and transparency,” said Chief Judge Calvin S. Graves. “We are thankful that Mr. Shepard has agreed to manage the transition of leadership through October 31, 2017. I am proud of his accomplishments and wish him the best as he embarks on the next chapter of his career.”
Shepard joined the City of Atlanta in 2013 as an internal consultant in the Executive Office and was voted to the position of Clerk Administrator of the Municipal Court of Atlanta in May of 2015. During his time in the Executive Office, Shepard managed a key partnership with Code for America to relaunch the Municipal Court’s website and introduced a multi-lingual mobile application that provided users with the ability to resolve traffic tickets. Working with the City’s Innovation Delivery and Performance team, Shepard assisted city departments with improving service delivery through analytics and advanced problem solving. He also helped to develop the city’s Public Right of Way Vending Program by assisting with research and implementation.
“Ryan Shepard has served the City of Atlanta ably during his tenure at City Hall and the Municipal Court,” said Mayor Kasim Reed. “Thanks to his commitment to ensuring operational improvements and transparency, the Atlanta Municipal Court launched the Amnesty Day ensuring that drivers could effectively resolve citations and be properly licensed. In addition, he has worked to provide solutions to a number of governmental functions, ensuring efficient customer service. We are grateful for his leadership and wish him the best in his next endeavor.”
Under Shepard’s leadership, the Municipal Court executed successful initiatives including Warrant Amnesty and established the FTA Walk-in Division that helped the Municipal Court experience a 100 percent + clearance rate for the first time in recent history. The Municipal Court also placed increased emphasis on using technology and training to build staff capabilities to deliver better customer service.
“It has been my high honor to serve the citizens of Atlanta for the last four years and I have been especially pleased to work in our justice system for two of those years,” said Mr. Shepard. “The strides we have made in this short period of time will continue to be a testament to what can happen when people work collaboratively toward common goals. I am forever thankful to the Judges who serve on our Municipal Court bench for the opportunity to lead and grow with such an amazing group of public servants. I also want to thank Mayor Kasim Reed for the opportunity to serve the citizens of Atlanta under his Administration."