About Megan Totka
Authored 3 articles.
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4 Ways to Improve Customer Service Through Technology
Features, June 27, 2017
In today’s competitive business world, it’s more vital than ever to keep customer service accommodating and fresh, staying up to date on the latest convenience services and the best new products. Without great customer service, customer acquisition and retention become difficult, nearly impossible. Through the implementation of technology, you can drastically improve your customer service overnight. Take a look at these 4 ways you can connect with customers on a deeper level and rise about the noise.
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Big Questions Every Business Plan Should Answer
Features, October 24, 2013
Every small business needs a business plan. It’s an essential document that’s not just for start-ups and expansions – because a great business plan can serve as a road map for your company and help you make the right adjustments when things go wrong. Your business plan should be a living, breathing portfolio that evolves along with your company.
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5 Ways Your Business Can Beat the Summer Slump
Features, August 01, 2013
It’s the dog days of summer, and your small business might be starting to feel like a ghost town. Everybody seems to be working shorter days, or on vacation, or just not ready to shift gears from browsing to buying. You may be thinking of throwing in the towel, but your business doesn’t have to suffer from a summer slowdown.