Georgia Chamber Hosts "Elevating the Customer Experience" Webinar
Press release from the issuing company
Tuesday, March 17th, 2015
Registration for the "Elevating the Customer Experience from Average to Extraordinary" webinar closes in one week on Monday, March 23!
This energizing 60-minute session will help you break paradigms to consistently deliver an exceptional customer experience, uncover simple tips and best practices that your team could start integrating today, and share information about training, supporting tools and processes to help you create and sustain a culture of service excellence.
The webinar will include a PowerPoint presentation that attendees can save as a resource. Presenter Theo Gilbert-Jamison will cover:
- Mapping the Customer Experience Lifecycle
- Triggers of Customers Satisfaction vs. Dissatisfaction
- Three Dangers that Impede Excellence
- What an Exceptional Experience Looks, Sounds, Feels Like
- 11 Simple Ways to Create Customer Loyalty & Delight
- Six Principles of Service Excellence
- Applying What You Have Learned
We hope you will plan to join us for this webinar on March 25, 2015, from 9:00-10:00 a.m.
