Atlanta Gas Light is helping customers who are facing financial hardships as a result of COVID-19 by connecting them to energy assistance funds and providing energy saving measures to help keep bills manageable as the pandemic continues to impact Georgians.

“We understand these are trying times for many of our customers and we are assessing the needs of our communities on an ongoing basis to make sure we’re providing all the support we can,” said Bryan Batson, president of Atlanta Gas Light. “These efforts include working with community agencies like the United Way and Hope Works to ensure customers under financial stress have access to the resources they need to continue fueling their homes.”

Atlanta Gas Light owns and operates the infrastructure that delivers natural gas to customers’ homes, but they receive bills from one of 16 retail natural gas marketers selling fuel across the state. While the Georgia Public Service Commission has approved resuming service disconnections for nonpayment this month, financial assistance and payment programs are available to all customers seeking to maintain service.

The company reminds customers to contact their retail natural gas marketer to inquire about financial assistance or payment programs available. The following local agencies and resources can help customers who may be experiencing personal financial strain.

• United Way - Call United Way for a referral to assistance programs by dialing 211 from anywhere within the state.  

• LIHEAP - The Low-Income Home Energy Assistance Program is a federally funded energy assistance program that helps low- and fixed-income families meet their energy needs during the heating season. Eligibility is based on several factors, including fuel type, geographic region, household size and income. Call 404-657-3426 or 877-423-4746.

• Credit Counseling - If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800-251-2227 (866-559-8198 for Spanish) or visit ClearPoint’s website at clearpoint.org.

• Senior Citizens Discount Program - Customers 65 years of age or older who have a total annual combined household income of $25,520 or less are eligible for up to a $14 monthly discount on their base charge. Natural gas service must be in the customer's name to be eligible. Get the online application through our website at atlantagaslight.com.

• Hope Works – Hope Works helps low-income widows throughout the state of Georgia   with weatherization assistance for homes, gas furnace repairs and general maintenance. For additional information call 404-872-0167 or visit www.hopeworks4us.org.

Other Local Assistance

• H.E.A.T.

Heating Energy Assistance Team 

678-406-0212 (option 1)
[email protected] | heatga.org

• Project Share of the Salvation Army

800-257-4273
salvationarmyatlanta.org/project-share

• St. Vincent DePaul Society

770-458-9607
svdpgeorgia.org

As the public health and economic impacts of the coronavirus (COVID-19) continue to evolve, Atlanta Gas Light is will continue working with community partners to support Georgians in need. For more information about each of these programs or help managing natural gas costs, please visit https://www.atlantagaslight.com/residential/ways-to-save.html .