Delta’s CEO Knows he Went ‘Too Far’ with Unpopular SkyMiles Changes, and Promises to Keep Customers on Board with a Reshuffle

Friday, September 29th, 2023

When Delta slipped up on changes to its loyalty program, its competitors were inevitably close behind.

Earlier this month Delta revealed it would limit access to its beloved Sky Club lounges for many American Express users, as well as rewarding customers with elite status based on how much they spent.

The news didn't go down well with customers: Many took to social media to warn they'd be switching to other carriers with better benefits.

Read More at Yahoo! FInance.