Wheels Up Achieves Record Operational Milestone of Consecutive Zero Cancellation Days

Staff Report From Georgia CEO

Wednesday, January 21st, 2026

 Wheels Up Experience Inc. (NYSE: UP), a leading provider of on-demand private aviation, today announced a record breaking 14 consecutive days to start 2026 without a single flight cancellation (100% completion each day), along with six perfect completion days during the peak December holiday travel week. This milestone vastly surpasses the company's previous record. In addition, the company is fulfilling 99% of its flights without extended (3 hour plus) delays, its lowest levels on record. These operational achievements highlight continued progress in operational reliability, disciplined planning, proactive communication, and real time decision making by teams across flight operations, maintenance, scheduling, and customer service.

"This milestone is a clear signal that our transformation is working," said George Mattson, Chief Executive Officer of Wheels Up. "From day one we talked about building the best run private aviation company in the industry. Our world class operations team is now delivering the kind of consistency our customers expect. This latest proof point, which will be further enhanced as we continue to progress our fleet transformation in the coming months, builds trust, strengthens our value proposition, and puts Wheels Up on a continued path toward sustainable growth."

"Reliability at this level is the result of deliberate, disciplined execution across the organization," said David Holtz, Chief Operating Officer of Wheels Up. "Operating more than 1,000 flights without a single cancellation – including during peak holiday periods – reflects the progress we've made in planning, maintenance, and real-time decision-making. This performance sets a new internal benchmark and reflects the strength and consistency our teams are capable of delivering. Operational excellence is a continuous journey, and we are proud of the strong progress the team is making as we deliver for our customers."