Gateway85 Community Improvement District (CID) has launched “Jimmy,” an AI-powered chatbot that makes it easier for property owners, community businesses and area stakeholders to access services, submit requests and connect with the CID at any time and in any language.

With the launch of “Jimmy,” Gateway85 is among the first CIDs in Georgia to implement Citibot’s AI-powered platform, and the first CID in Gwinnett County, strengthening communication, improving access and supporting the property owners and businesses that drive one of the county’s most active economic corridors.

Developed with Citibot, a leader in AI-powered tools for local government and community organizations, “Jimmy” is available 24/7 on the Gateway85 website and is designed to provide users with immediate answers or allow them to report issues and request services such as landscaping maintenance and graffiti removal in real time.

“Jimmy” communicates in more than 70 languages, reflecting the diversity of the Gateway85 district and reducing barriers to access. Users can quickly find information or submit requests without navigating multiple systems or waiting for business hours.

“Stakeholder engagement is a core pillar for Gateway85, and that starts with making sure our property and business owners can easily reach us and get what they need in a compressed timeframe,” said Robert Michener, executive director of Gateway85 CID.

Users can access “Jimmy” by visiting www.gateway85.com and clicking the chat icon on any page. The chatbot works on desktop and mobile devices and responds instantly. For more complex needs, users can request follow-up from a CID staff member within the chat.

“Jimmy” also helps Gateway85 track common questions and service requests, allowing the CID to prioritize resources, respond more efficiently and update their communication channels to proactively address questions.