BankSouth Mortgage has partnered with Tidalwave, selecting the company’s AI-native SOLO™ platform as the technology powering the next evolution of ReadyLoan®, BankSouth Mortgage’s digital mortgage experience.

The transition brings new artificial intelligence capabilities into the technology behind ReadyLoan®, helping automate key parts of the mortgage lending process and creating greater speed and efficiency throughout the experience.

“We chose Tidalwave because it reflects so much of what we're building together: speed, precision, innovation, an exceptional user experience, and a relentless commitment to continuous improvement. Great performance is not about one feature. It is about the full experience. Our move to Tidalwave SOLO is about giving our team the tools to serve our customers even better,” said Kim Nelson, CEO of BankSouth Mortgage.

ReadyLoan® remains BankSouth Mortgage’s digital mortgage experience for borrowers. What has changed is the technology behind it. Tidalwave’s SOLO™ platform now powers the experience, bringing purpose-built mortgage AI into the process.

SOLO™ is designed to automate and accelerate mortgage tasks such as document review, data entry and loan processing. By handling more of the work that technology can perform efficiently, the platform helps reduce friction and gives BankSouth Mortgage teams more time to focus on the people and decisions that need their attention.

“AI has the potential to fundamentally change how work moves through the mortgage process. With SOLO, we’re bringing that capability into ReadyLoan® in a practical way, automating work that can be handled by technology while giving our teams better information and more time to focus on the decisions and interactions that need a human touch. Just as important, Tidalwave gives us a platform that can continue to evolve as the technology does,” said Tom Masci, SVP, Technology & Data Analytics at BankSouth Mortgage.

This investment also reflects BankSouth Mortgage’s focus on the loan officer experience. By giving loan officers technology that can take on more of the repetitive work behind the mortgage process, they have more time to serve as trusted advisors, strengthen referral relationships, and focus on growing their businesses.

Tidalwave’s approach to mortgage-specific, agentic AI aligns with BankSouth Mortgage’s focus on continually improving ReadyLoan® and the experience surrounding it.

“Most lenders are still processing loans the same way they did a decade ago. BankSouth Mortgage made a different call,” said Diane Yu, CEO and Co-Founder, Tidalwave. “By building ReadyLoan® on SOLO™, they’re not just adding AI to the process, they’re changing how the work moves. That’s the difference between a feature and a structural shift.”

With SOLO™ now powering ReadyLoan®, BankSouth Mortgage is continuing to evolve its digital mortgage experience with a clear purpose: creating a more efficient experience for everyone it touches while giving its teams more time to serve clients and support business partners.