About Doug Robinson

Authored 9 articles.


  • Talk to the Hand, Cause the Face Ain’t Listenin’

    Features, May 01, 2014

    When I was in the fourth grade, I had a crush on Jill. It was a one-sided relationship, but as Valentine’s Day came closer I decided the best way to wow her was to walk to Lintner’s Drugstore and buy her a heart-shaped box of Russell Stover chocolates. It took about 6 weeks allowance to be able to afford that purchase, but to me Jill was worth it.

  • Buying is a Sensual Activity

    Features, February 11, 2014

    I once heard Ken Blanchard (the One Minute Manager author) tell a story about Sheldon Bowles, a Canadian entrepreneur who decided to go against the self service gas trend back in 1970 by creating a full service franchise in western Canada called Domo Gas.

  • Should You Consider an Accountability Partner?

    Features, January 17, 2014

    When people, especially salespeople, are left to their own devices, they lack consistency and succumb to their own emotional performance roller coaster, operating more by default than by design. Hence, consider bringing in an accountability partner.

  • Doug Robinson on “Making Your List and Checking it Twice”

    Features, December 06, 2013

    As your humble monthly contributor, I would like to suggest a great Christmas or holiday gift that would be very relevant and appreciated by your salespeople, customer service reps, or technicians/installers. For ten years, while facilitating workshops and training classes for sales and customer service reps and sales managers, I repeatedly heard many of the participants encourage me to put my thoughts on paper and publish a book. After hearing this mantra regularly for several years, I decided to go for it, and listed, “write a book” on my bucket list.

  • Doug Robinson Asks: “What Do You Do?”

    Features, November 14, 2013

    As you make the daily rounds in your profession I’m sure you are used to hearing this question regularly. You really ought to think about how you should respond, knowing that you will only have a very narrow time window to highlight your business to others.

  • Doug Robinson on Transforming Customer Complaints into New Sales

    Features, October 10, 2013

    Having been married for over 35 years, I live by the mantra that “I don’t want to be right, I want to be happy.” And I know that when my honey isn’t happy, nobody is happy! In sales, being right and wrong gets trumped by something else; it’s the perception of the customer that matters most. Keeping the customer satisfied and happy is paramount.

  • Doug Robinson: Great Salespeople Aren’t Born…They’re Good Storytellers

    Features, September 11, 2013

    When your employees sell your products and services, do they jump into a presentation of nuts and bolts to explain how it works, or do they tell success stories?

  • Doug Robinson: Perfect Practice Makes Perfect

    Features, August 09, 2013

    Salespeople continually hear the mantra, practice makes perfect, but that’s not really true. As the title above emphasizes, it’s perfect practice that makes perfect, underscoring the fact that not just any practice will do.

  • How Seamless is Your Company?

    Features, July 12, 2013

    In this months article, Doug Robinson examines what type of employees are found in today's marketplace, and what you can do to make your company and employees more seamless.