The City of Alpharetta is transforming its 911 communications with AT&T ESInet. The city is the first in the state to adopt the NextGen 911 system. Call takers will be equipped with enhanced tools to boost reliability and speed emergency responsiveness.

AT&T ESInet brings a smarter way to deliver 911 calls. Built on AT&T’s industry-leading network, the IP-based call routing service uses i3 standards from the National Emergency Number Association to modernize decades-old 911 infrastructure. And in today’s mobile environment, that’s crucial.

“The City of Alpharetta is proud to be the first in the state to bring next-generation 911 connections to our community,” said Carl Hall, Division Chief of Technology at Alpharetta 911 Operations. “We’re known as the ‘Technology City of the South’ and we pride ourselves on being highly visible and well regarded for our public safety solutions. Working with AT&T, we’ve taken our public safety efforts to the next level. Our goal is to improve the quality of life and safety in our community through standards, technology and customer service.”

With AT&T ESInet, the City of Alpharetta can:                      

• Provide more targeted response to help save time and improve outcomes. AT&T ESInet lets public safety answering points manage how calls and text messages are routed to help ensure they reach the desired 911 agency. With location-based geospatial routing, PSAPs can quickly adjust their service boundaries to accommodate unforeseen situations.

• Handle unexpected call volumes. When calls spike, AT&T ESInet can automatically distribute calls to neighboring PSAPs, which can lead to improved 911 call management. In the future, this will make it easier for PSAPs to be more responsive to emergencies.

• Maintain service during a natural or man-made disaster. Alpharetta will have access to call processing locations distributed throughout the country for backup support as needed.

• Improve incident awareness. In the future, Alpharetta PSAPs will be able to support pictures and videos sent via text message.

“Call takers are faced with greater challenges and stress as they manage an influx of emergency calls. They deserve state-of-the art communications based on best practices and industry standards,” said Brian Troup, vice president, AT&T Public Sector. “We are proud to work with Alpharetta 911 Operations as they lead the state in providing enhanced quality of service and call accuracy to help save lives.”