Atlanta House Cleaning Service, Amazon Cleaning, Growing Strong in it's Eighth Year of Business Operation
Staff Report From Metro Atlanta CEO
Friday, August 7th, 2015
Amazon Cleaning, Atlanta House Cleaning Service, continues to prosper in 2015. The best analogy to describe the company is the Fort Knoxprinciple. Officially abandoned August 15, 1971, every dollar was backed with a fixed quantity of gold. To transfer that concept to cleaning, the business will not take on new clients unless it has crews available with an A rating.
There have been a number of times in Amazon Cleanings history, where repeat service was not offered until the proper crew dependability could be offered for expansion. The same philosophy applies to daily service in the field. The company is committed to existing customers and quality. For that reason, it does not provide exact arrival times during the day except for the first appointment of the day. A small percentage of the prospective customer base will choose to select a different cleaning company and that is respected. The tradeoff that Amazon Cleaning has continued to practice for 8 years and counting is non exact arrival times in exchange for exceptional quality.
"I couldn't be prouder of our team here at Amazon Cleaning," Owner, Jerry Kovach explains. "All of them embraced our client satisfaction first philosophy and they have pursued that philosophy with a passion. The results speak for themselves with exceptionally low crew and customer turn over."
The benefit to that system is the cleaning crews will not be in a hurry to get to their next assignment, as by design, they are logistically routed to be in the same neighborhood and put in a position where they do not have to rush during their day. Not as profitable in the short run but it provides for continued satisfied clients and crews, thus in the long run yields wonderful results.
Only the very best make it through the system in place to ensure long term dependability. Special efforts are made to retain efforts of all crews ongoing as the company adheres to the principle of long term retention and dependability. Many clients have now been with Amazon Cleaning for the full 8 years of operation.
Amazon Cleaning also adheres to the practice of safety first, even before profitability. The decision is not always the most popular as requests to climb up on ladders, move heavy objects and other risky endeavors are often received. However, it is the correct decision for both crew safety and customer retention. By protecting cleaning crew safety and allowing for a safe and healthy work environment, the company continues to enjoy exceptionally high crew retention. This translates into a more experienced and better work force for all valued clients.
Amazon Cleaning has enjoyed another successful year as it has for every year since its inception. The company continues to put safety and long term crew performance ahead of profitability. By building trustful long term service relationships everybody wins, the value customer, the valued cleaning crews and the company alike. That, is the simple business model for long term success. Become a Customer