Riskonnect, the global leader for integrated risk management, announced John Ryan Shaw has joined the company as senior vice president, customer success.

Shaw brings 20 years of customer and talent management experience to Riskonnect, most recently serving as vice president of customer success at JAGGAER, a cloud procurement solutions company.

Shaw has held numerous senior-level customer success roles in the technology sector, with an emphasis in change management services, customer intelligence services and practice area leadership programs.

In his new role, Shaw will lead the newly focused customer success team, which will partner with Riskonnect’s customers to introduce and implement strategies to help them better meet their strategic objectives. This will include transparent customer health monitoring and life-cycle management.

“Our customers are also our partners when it comes to driving innovation, as they are constantly sparking ideas that address the shifting nature of their enterprise risk,” said Jim Wetekamp, Riskonnect CEO. “By adding an established customer success professional, we can elevate our customer relationships to deliver solutions that continue to meet their current and future needs.”

Riskonnect has maintained its position as a leader in innovation, being named a Leader in The Forrester Wave^TM: Governance, Risk, and Compliance Platforms, Q1, 2018 and a Visionary in the Gartner Magic Quadrant for Integrated Risk Management, 2018. In addition, the Atlanta Business Chronicle recognized Riskonnect as one of the fastest growing companies in Atlanta, citing its client base of more than 70 Fortune 1000 companies.